Section 28: Right to File a Complaint

Unauthorised Translation

1) If anyone commits an act contrary to this Act, any person who has information about it may file a complaint with the Director General or the Inspection Officer, along with the information or evidence in their possession. Such a complaint may also be filed through electronic means.

2) If the person filing the complaint pursuant to sub-section (1) wishes to keep his name confidential, the name of such person shall be kept confidential.

3) Notwithstanding anything contained in sub-section (1), if during the course of monitoring, any businessperson or any other person is found to have committed any act contrary to this Act or if any complaint is received in this regard, the monitoring report or complaint shall also be treated as a complaint.

4) If it is deemed necessary to conduct further investigation into the complaint received by the Director General pursuant to sub-section (1) or (3), he shall send such a complaint to the Inspection Officer concerned for taking action under this Act.

5) The Inspection Officer shall investigate the complaint received pursuant to sub-section (1), (3) or (4) within six months and, if there is a matter for imposing a fine, shall impose a fine and if there is a matter for initiating a case, shall take action to initiate a case in accordance with this Act.

6) If it appears that action on the complaint received pursuant to this Section should be taken by any other body, the Director General or Inspection Officer shall send a letter to the concerned body for action as soon as possible.

7) The body concerned shall take action in accordance with the prevailing law on the matter for which action has been taken pursuant to sub-section (6) and inform the Department thereof.